Noreen Sorg

Customer Service Representative

How we work with you

Our business is built on providing the very best level of support for our policy holders.

What you can expect when you call the Customer Service Team?

Your first point of call for everyday queries will be our Customer Service Team. You could ask us anything from policy queries to credit limits, claims, collections, or for help using our online system. 

As the day-to-day voice of Atradius, we make sure our team is staffed with knowledgeable, qualified policy experts. This means we can talk you through anything from technical issue or policy query, without passing you on to anyone else. Your question is likely to be answered immediately. We’re proud of the fact that the majority of the queries put to us are resolved on first contact.

The customer is at the heart of Atradius, and we recognize that it is often the very simple things that make the biggest difference. Being available, having the right attitude, and doing what we say we will do. For our customers, this works.

Our team works with you to find solutions. We listen to what you tell us, proactively logging all queries and seeking ways to improve what we do. Continuous improvement is important to us, because it is important to our customers.